FAQ

Who do I contact if I have any issues or questions?

You can contact the Customer Happiness Team at 774-826-8954  or email us at rachelrocascleaning@gmail.com. Someone will respond to you immediately.

 

When are you open?

We are open every day 8am - 10pm.

 

What if I'm not there to let the cleaning person in?

That's okay! Just leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home. Your home will be locked when the cleaner leaves.

 

Do I have to be home while you clean?

You do not have to be home as long as your cleaner has proper directions for entering and exiting your home. Please input these instructions when booking your appointment.

 

Will the same cleaner or maid show up for all my appointments?

If you're happy with your cleaner you had, we're happy to send them to all of your appointments. You just have to contact us to let us know and we'll make it happen!

 

Can I book a cleaning over the phone?

Yes, absolutely! Give us a call at 774-826-8954 and we will set you up with a great home cleaning immediately.

 

How do I schedule a cleaning?

Simply click on the Book Now link on the top of this website and complete the form. It shouldn't take more than 60 seconds and we'll contact you to confirm your appointment that same day!

 

Where do you serve?

We serve all Boston, Cambridge, Metro West, South Shore areas